Have any questions? Find answers here.
Thank you shopping with us! Find answers to your questions about shipping, custom products, and more.
Should I place my order online or over the phone?
Placing your order online allows you to easily see your order status, receive tracking information, and be able to review your order history. It also allows for faster ordering in the future. Orders placed over the phone are handled by one of our Sales Team Members with ongoing communication being handled by phone and email, not accessible through our website.
I’ve received my order and it’s damaged. What should I do?
Every item is handmade with lots of love and care and inspected thoroughly before it’s sent to you. Unfortunately, sometimes items do get lost or damaged after they have left our care. We recommend taking photos and submitting a claim within 48 hours on [email protected]
When will I receive my order?
Most orders ship within 5-8 days, depending on the item and quantity. After you place your order, you will receive an e-mail order confirmation of your order which will include any special information regarding shipping. As soon as the order ships, you will receive another email with the tracking information, allowing you to follow the shipment.
Do you ship internationally? If so, how long does it take?
We can post world wide yay! But only for USA, UK, Canada, and Pakistan. International orders are tracked but tracking details are only made available to us once your order reaches the country of destination. International shipping usually takes around 6 days but may be up to 10 days or longer during peak times.